Last updated November 10, 2026
These Terms govern your use of the software products offered by H & A Solutions ("H&A", "we", "us"), including Tune-Up Desk, Clog Call, Sparky Call, Bug Call Pro, Storm Lead, Lawn Desk, Maid Desk and related apps, websites and services (the "Service"). By starting a trial, subscribing or using the Service, you ("Customer", "you") agree to these Terms on behalf of yourself and your business.
The Service is a hosted, managed software platform for service businesses. Depending on your plan it may include an AI phone receptionist, AI chat assistant, online booking, automated follow-up, review requests, a mobile app and reporting. We set up and maintain the Service for you. Features may change over time as we improve the Service; we will not materially reduce the core features of your paid plan during a paid term without notice.
You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account and for your users. You must be at least 18 and authorized to bind your business.
New subscriptions may begin with a free trial. Unless you cancel before the trial ends, your payment method will be charged the plan price and the subscription will renew automatically each month or year until cancelled. Prices are shown on our website at the time of purchase. Founding-member pricing, where offered, remains in effect for as long as your subscription stays active and in good standing.
Usage-based charges, such as phone, text message and email carrier fees and AI minutes beyond your plan's included amount, are billed as described on our pricing page. Payments are processed by Stripe. You authorize us to charge your payment method for all fees due. Late or failed payments may result in suspension of the Service.
You may cancel at any time from your account or by emailing [email protected]. Cancellation takes effect at the end of the current billing period, and you keep access until then. Fees already paid are non-refundable, except where required by law.
AI receptionist and chat features generate responses automatically and can make mistakes. They identify themselves as a virtual assistant when asked. They are not a substitute for emergency services: for gas leaks, carbon monoxide, fire or other danger, callers are directed to leave the area and call 911. You are responsible for reviewing bookings and messages and for the services you provide to your customers. Calls may be recorded and transcribed to provide the Service; you are responsible for any call-recording disclosures required in your area.
You own the data you and your customers put into the Service. You grant us permission to host, process and use it only to provide, support and improve the Service, as described in our Privacy Policy. After cancellation you may request an export of your contact data within 30 days, after which we may delete it.
The Service is built on and connects with third-party providers, including our software platform provider, Stripe, telephone carriers, Google, Meta and AI model providers. Their availability and terms are outside our control, and we are not responsible for their failures.
We work to keep the Service available and to fix issues promptly, but we do not guarantee it will be uninterrupted or error-free. Support is provided by email at [email protected].
Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee any particular number of calls, bookings, reviews or revenue.
To the maximum extent permitted by law, H&A will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the event giving rise to the claim.
You will defend and indemnify H&A against claims arising from your use of the Service in violation of these Terms or the law, including claims about messages sent to your customers.
We may update these Terms. If we make material changes we will notify you by email or in the app at least 15 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.
These Terms are governed by the laws of the State of Georgia, USA. Any dispute will be resolved in the state or federal courts located in Georgia, and both parties consent to that jurisdiction.
H & A Solutions, 140 Robert Burke Rd, Demorest, GA 30535 · [email protected]